Product Returns Policy
CANCELLATION AND RETURN POLICY
Shop.Bolpex.com will allow
the Return of Products in the following cases:
·
Wrong order sent to merchant.
·
Defected product.
·
Damaged product, or
·
Significantly different from the
description given by the merchant
But we will not be
able to accept returns in the following cases:
·
Product is Used/Worn or Altered
·
Physical damage to the box or to the
product
·
If returned without Original
Packaging and Accessories
·
If the Sealed Package of branded
products is open
In case of Return/Replacement,
the following conditions are necessary:
·
Product must be in its Original
Condition
·
Only Unused, Unaltered, Unsoiled
Products will be accepted
·
Brand Packaging should be intact
·
Replacements will be made if product
is available on website
If you want to return the product because you have
received a damaged product or an empty parcel or some item is missing
from the package or for some other reason, you can send an email to shopbolpex@bolpex.com and follow up with
a call to the dedicated hotline: +234 (0)
8186691584 within 24 hours of
receiving the order. Customer Support will confirm the return request and will
inform you about the Pickup Process. Please ensure that the product is in
unused and original condition, Includes all labels and the invoice along with
the product.